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At LuwoArte, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, we offer returns under the following conditions:

1. Eligibility for Returns

The product must be returned within 30 days of receiving the order.

The product is eligible for return only if it was damaged during shipping or if the set contents do not match the advertised description.

The item must be in its original packaging and unused.

2. Return Process

To initiate a return, please contact us at info@luwoarte.com with your order number and photos of the issue.

Once approved, we will provide return instructions.

The customer is responsible for return shipping costs unless the return is due to our error.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the refund approval status.

Approved refunds will be processed within 5-7 business days to the original payment method.

4. Non-Returnable Items

Items that have been used or damaged after delivery.

Custom or personalized items.

5. Contact Us

If you have any questions about our Return Policy, please contact us at info@luwoarte.com.